Frequently asked questions
Where does Field Vanity ship?
Available shipping destinations and methods are shown at checkout. Product availability and fulfillment options can vary by item.
How long will my order take to arrive?
Delivery timing varies by product, destination, carrier, and fulfillment partner. Any estimate shown at checkout or in tracking is an estimate rather than a guaranteed delivery date.
Why might my order arrive in more than one package?
Some products are fulfilled directly by different supplier partners, so items from the same order may ship separately. When tracking is available, it will be provided for the applicable shipment.
What is the return-request window?
Return requests must generally be submitted within 14 days of delivery. Eligibility depends on the condition and type of product; see our Refund Policy for full details.
Can I return opened beauty or personal-care products?
For hygiene, safety, and product-integrity reasons, opened or used cosmetics, skincare, hair-care, personal-care items, and other hygiene-sensitive goods may be ineligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise.
What should I do if an item arrives damaged, defective, or incorrect?
Contact us through the Contact page as soon as reasonably possible. Include your order number and clear photos of the item and packaging when helpful so we can review the issue.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations are not guaranteed after an order has entered fulfillment.
Will product colors look exactly the same as they do on my screen?
We aim to present products accurately, but color can vary slightly because of lighting, photography, display settings, and normal manufacturing variation.