Returns and refunds
We want product issues handled fairly while protecting the hygiene and safety standards that apply to beauty and personal-care goods.
Return requests must generally be submitted within 14 days of delivery. Before sending anything back, contact Field Vanity through our Contact page with your order number and the reason for your request. Do not send a return without instructions, because products may be fulfilled from different locations.
Return eligibility
Unused, unopened, and resaleable items may be eligible for return when the request is submitted within the return window, subject to any product-specific restrictions disclosed before purchase. For hygiene, safety, and product-integrity reasons, opened or used cosmetics, skincare, hair-care, personal-care items, and other hygiene-sensitive goods may be ineligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise.
Damaged, defective, or incorrect items
Please contact us as soon as reasonably possible after delivery and include your order details plus clear photos of the item and packaging when helpful. We will review the issue and provide the appropriate resolution based on the circumstances.
Approved returns
If a physical return is required, we will provide return instructions. Because different products may ship from different fulfillment locations, do not return an item to the address shown on a package unless we specifically instruct you to do so.
Approved refunds
When a refund is approved, it is generally issued to the original payment method after any required return or review is completed. Original shipping charges and return-shipping costs are not refundable unless the issue resulted from our error, the product arrived damaged or defective, or applicable law requires otherwise.
This policy does not limit any rights available to you under applicable law.